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20 minutes with the CEO of ElevenLabs, now reportedly valued at $22B

Image: TechCrunch

ElevenLabs, valued at approximately $22 billion, provides AI voice technology for customer service applications. The CEO discussed the growing prevalence of AI voice systems and the expectation that users should be informed when they're interacting with machines.

Why it matters

As AI voice becomes mainstream in customer service, transparency about whether users are speaking to humans or machines is becoming an important consumer and business practice issue.

Coverage

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